Money refund upon return
We will refund your payment without undue delay and in no case within 14 days of the date on which we received your withdrawal message. However, we may withhold payment until we have received the returned products or until you have sent us the documentation certifying that the products have been returned. The refund will be made with the same payment method used by the user for the original transaction and without any costs relating to the transaction.

Out of stock products and pricing errors or discounts
It is possible that a product is out of stock despite being present in the online store; in this case you will receive information. If a price shown on our webshop is obviously incorrect and you should have known that the price was incorrect, we are not obliged to deliver the product in question at the incorrect price. If we assess that an order falls under this condition, we may cancel the order, but of course you will be able to purchase the products at the normal price.

I received wrong or defective products or missing products
If the package you receive from us does not contain the products you ordered, contains damaged products or if the package was not sufficiently closed or was damaged, please contact us immediately and without delay Customer care and communicate the order number and a photo of the incorrect/damaged product/package. The return of incorrect or damaged goods is free. If for some reason the products ordered are not available, the amount of such products will be refunded without delay.

Please contact Customer care for any question or in case of complaint, defect or non-receipt of the products.